international travel
I I’m on the Go5G plus plan, i am traveling internationally to Italy and I plan on purchasing the data travel pass my question is when I’m in Italy and I need to call a local Italian phone number from my T-Mobile phone. How much is the cost per minute? I have called T-Mobile customer service No less than 10 times and since they moved it off shore, cannot explain or give me an answer. In the past T-Mobile would unlock your phone and you could put a dual Sam in for local calling however, now they have these strict new rules that will not unlock a phone until it’s paid off. I’ve been with T-Mobile for 10 years and never had these type of problems it seems like the company is going downhill and doing a lot of cutting, which is really driving the service to be very, poor
Recently moved to rural area and service was great, after 3 weeks I have no mobile data, why?
Prior to getting onto this peer assist forum I found that all methods to reach T-Mobile support require accessing T-Mobile's mobile network, but my issue is being suddenly and persistently unable to access T-Mobile's mobile network no phone without wifi, and no SMS/MMS. This is very difficult to troubleshoot therefore (and I have inadequate Wi-Fi making it worse). When I've recently traveled from home to locations with good Wi-Fi I'm still largely unable to call, receive calls, or exchange texts. So it’s a mobile data issue and not solely an internet issue. I've tried many remedies. Frequent powercycling of the device; disabling battery-management; disabling Wi-Fi calling; enabling Wi-Fi calling; disabling roaming; cooling the device in the refrigerator; removing the SIM, examining it, finding no damage or wear to the copper, cleaning the drawer with alcohol and an air duster, replacing the SIM; among other things. A little over a month ago I moved from Massachusetts to rural northern Vermont. TMO's coverage map seems to show that I have a 5G tower less than a quarter mile from me in one direction, and only about a half-mile away in the opposite direction. Service was excellent for over a month. And now, for over a week, I have virtually none. Possible causes I have considered: * My SIM has gone bad. * Either recent storms or some other even has affected the local access points or WLAN segments in use by T-Mobile. * The coverage map is incorrect or out of date. * My service has been throttled or in some other way been rendered unusable, without explanation. Can you help me to determine a fix, please? The nearest T-Mobile Authorized Retailer and service location is almost 125 miles away and a 3hr drive. I have emailed support with no response. I do not use Twitter/X or Facebook Messenger. I've used the unofficial Reddit support group in the past -- I appear to have stumped them, this time. I appreciate any comment or suggestion. Fix me please! Thanks.
Call Failed
For the past two days, every phone on my account has been unable to call a specific phone number. Regardless of who dials the number, we are receiving a “call failed” message. Contacted Sprint Customer Service and they have been unable to determine the issue. I’ve verified that the number we’re trying to call is working properly. Does anyone have any ideas on what could be causing the problem and how to correct it? The number we’re trying to call belongs to my 98-year old mother.