Anyone else experienced a PAID line being added to their account without your authorization, and then had issues with T-Mobile when trying to remove the added line and get a refund?
Upgraded and bought a new iPhone in a T-Mobile store on 04/22/2022 - I am unfortanely just now noticing after reviewing my yearly reports for tax season approaching, that there was a data line added to my services/bill on the same day, for an apple watch?! The charge was insignificant in cost enough for me to never notice too much of a difference, and the sales representative in the store explained to me the new bill amount and an increase being due to the monthly amount I would be charged for the iPhone payment plan option to pay month for a phone instead of paying in full. I am now trying to have the line removed but the customer service dept. has only tried to tell me I am wrong and that I activated this on my own MONTHS prior to 4/22/22, which is so far from true. I have only ever used my apple watch on wifi/connected to my phone via bluetooth. After reviewing my usuage overview for 2022, each month shows the additional line and every month has 0.00GB of data used. I found this information through my t-mobile account but yet the customer service reps I’ve spoken to (which has been several now) all seem incompentent and unable to find similar information to show that this change was unauthorized. In addition, the representatives only focus seems to be on conversion or a new sale, rather than doing actual customer service. What happens to customer service??? Anyone had similar experiences? What did you have to do to get T-Mobile to cooperate and help? Do I need to file claim with the Better Business Bureau you think? Anyone filed with the BBB before, and if so, did you have any good results from it? I just want a line removed and something credited to my account for the near year I have paid for a service I never signed up for or authorized, and it seems impossible.
Conectivity with my device
Hello there My name is Gabriel and i am from Austria, visitng the USA somewhat regularly I have a question about prepaid mobile internet and the connectivity with my device In 2019 and 2022 i bought mobile internet devices from verizon (the 2019 got called back) that so far provided me in excellent service However, in 2023, when I visited the USA again, I wanted to get another purchase another 1 time pre paid plan, but this time the nice man at the counter couldn't finish the process with my European card nor phone number (which used to work fine from 2019-2023) Thankfully a friend from the US came over and helped us out Ever since the aforementioned events of 2023 i cannot regain acess to “My Verizon”, so i looked around to other servcice providers When i did an “IMEI-identification” it says :”Your device is partially compatible with the T-Mobile network—you can still use this device on the T-Mobile network, but it's functionality may be limited.” So my question is, since I will visit this September: will I be able to bring my device to a T-Mobile store, open a new account, get a one-time pre-paid internet plan that is compatible with my current device and pay with my European card I can provide an US address too, I just can't provide a US card though Thank you so much in advance GabrielConectivity with my device and payment options
Hello there My name is Gabriel and i am from Austria, visitng the USA somewhat regularly I have a question about prepaid mobile internet and the connectivity with my device In 2019 and 2022 i bought mobile internet devices from verizon (the 2019 got called back) that so far provided me in excellent service However, in 2023, when I visited the USA again, I wanted to get another purchase another 1 time pre paid plan, but this time the nice man at the counter couldn't finish the process with my European card nor phone number (which used to work fine from 2019-2023) Thankfully a friend from the US came over and helped us out Ever since the aforementioned events of 2023 i cannot regain acess to “My Verizon”, so i looked around to other servcice providers. When i did an “IMEI-identification” it says :”Your device is partially compatible with the T-Mobile network—you can still use this device on the T-Mobile network, but it's functionality may be limited.” So my question is, since I will visit this September: will I be able to bring my device to a T-Mobile store, open a new account, get a one-time pre-paid internet plan that is compatible with my current device and pay with my European card? I can provide an US address too, I just can't provide a US card though Thank you so much in advance for helping me making my next US vacation a bit less stress free. Gabriel PS: i accidentally created the same question twice, i apologize for that
T-Mobile left the whole family without PAID mobile services
I've been a TM customer for almost 2 years, but TM left me and my family without any mobile services at all. A few days ago I paid 70$ as automatic payment for 2 lines, and the paid period was supposed to be 05/22 - 06/22. Yesterday I decided to upgrade my plan and chose the unlimited one for both lines. TM portal suggested me to pay additional $10 as the difference between the plan costs and offered me to do it by my credit card, which I did. After that, both my lines are dead: I cannot call, text, or use the Internet. Nothing works: when I try to call any number, the TM operator says that my balance is too low. However, the TM prepaid portal shows that both my lines are active and working properly. ~10 times tried to reach the support team via chat. No one tried to help, when they realized that my account is prepaid, they recommended to CALL the prepaid support. I called and only on the 2nd attempt they created a ticket for the support team and mentioned that resolving the ticket could take 72 hours (or more). My family is affected, my work is affected. Dear T-Mobile, why should I stay without paid (SIC!!!) services and no one from the support team cares about it? Nothing is getting better for more than 30 hours.
trade in
About 15 months ago, I traded in my LG Optimus 90 for Nord N20. When I purchased it, the rep told me that the trade would cover the whole bill and that I wouldn't pay anything. Ever. For the phone. That was the reason we chose that phone. Now we are getting billed for over $200 for the phone, and T-Mobile is automatically taking money out of our account. A different member of my family got credit for a refund and T-Mobile automatically applied the credit to covering my phone bill. We were told that this phone wouldn't cost us anything besides the trade-in phone, and now they're taking credit and money from us. Help please.
Call center Issues
Hi everyone. I have had Tmobile for a long time, and in general, the customer service has been A-1. Unfortunately, my bill has been around 400 a month, and I can't afford that anymore, so I have called many times to get a solution. I was fed up, so on 1/5/2024, I cancelled my service. I changed my mind and decided to go with the help I was offered on the fifth of this month, but I keep getting the run-around, and all I need is for a supervisor to listen to the call, and they will know what I am referring to! Please help I don't want my service to cancel on the 15th as scheduled!!!Why Everything Data+ and $10 Premium Data on the same plan
I’ve tried to research what Everything Data+ offers and compare with the $10 Premium Data for each line and I’m not finding a reason to have both. Correct me if I’m wrong but Everything Data+ for our family gives us 100GB data, then slowing to whatever. We barely use over 100GB, but with four lines, it happens - and yet we get notices, usually when we cross the 50GB threshold saying that our service may slow. That doesn’t jive with what’s advertised about Everything Data+. Is this how I was drawn in to tacking on the $10 Premium Data per line? I can’t even find what the Premium Data charge ensures for how long, or how much data is included. What’s up?Bait and switch pricing
I have a similar issue with switching to T-Mobile that they are not honoring. I was told by three separate T-Mobile care specialists I would receive not only reimbursement for balance of my equipment up to 800 per line and additionally $200 per line and I have four lines…..Now after I have switched they are saying its one or the other...That's Bait and switch!! I would not have switched knowing this company operates this way!! This was a go 5g plus offer and I even questioned the offer above with my local store. They said they could not combine the two offers so I again verified with “Pedro” the customer care specialist and he said they cant but we can… I again asked if this was for sure that I would receive both promotion and he replied YES! As well as he gave me his 20 percent employee discount for as long as I stayed with T-Mobile!! Called in today and was talking with customer care specialist located in the Philippines and said they would not honor the 3 fellow customer care specialists promised!! Is there training at T-Mobile that horrible that nobody knows what they are doing?!?! Long and short that is bait and switch undeniable….it’s $800 not a huge amount of money however that is money I was told I would receive as part of switching….unbelievable!