Extremely long hold times, lying about hold time!
Why is T-Mobile lying about customer service hold times? In the past 3-4 days, I have called several times. Each day I have been on the phone with them nearly 2 complete hours or more for some calls. They are lying about hold times. The recording said 5 minutes hold time and I have been on for 25 minutes. Yesterday It said 7 minutes and I requested a call back. It called back and then put me on hold for another 8-9 minutes!!! What is going on? The customer service I received int he past few days has been one problem after another trying to get my device replaced. And they mailed my device to a local store and the store rep didn’t want to give it to me because she didn’t want to do a phone transfer at 6pm, so she told me it wasn’t delivered. However it was delivered the day before. This is the absolute worst service I have ever received in 15 years of T-Mobile service. And now I receive a message saying they are mailing me my new device and I am going to be charged for it!?! Charged for what??? OMG, I can’t with them anymore. I think we all need to leave T-Mobile!Use social media! Worked for me!!
I’m new here and just figured out how to creat my own post where everyone can see instead of replying to each person. This is what happened to me, “Hi everyone, I took a chance and last night I posted my message on x.com(used to be twitter), and tagged the CEO and Tmobile official page. Tmobile responded and able to come to a resolution to resolve my billing issue. Just like you, I was guaranteed a set pricing of my newly upgraded plan with the free iPhone 15 after trade-in, and instead my bill for the past 3 months have been more than what amount should have been. I am looking forward to my next bill with the correct information now. They were also able to adjust my current bill to reflect the promised amount. So go to x.com, it worked for me, I’d like to think they will help others too. You can find me @krizzy_333, you can even reply to my posts they should see it there too. Good luck! ”
So incredibly frustrated
Over the course of our time with TMobile, we’ve been continuously hamstrung with website issues when it comes to paying our bill. Today’s commentary says they “got their wires crossed” and to just try again later. Nowhere else, anywhere, have I seen reports of services being down, maintenance being performed, nothing. I’ve tried guest mode, multiple browsers (and their private counterparts), and even an entirely different PC to make sure something wasn’t wrong on our end. I can get to the homepage once, and the second I try to log in, it falls apart, and apparently hangs on to the attempt, because everything I try after that causes the same error to pop up. It’s completely prohibitive, and prevents me from being able to access any necessary resources involving my account. We came to TMobile because it was cheaper than Verizon, and while I’d say “you get what you pay for” might otherwise apply here, $150 is not equivalent to the subpar level of performance we’ve gotten from our signal quality to the website. You tout yourselves as the “Leader in 5G” or however you phrase it; maybe shift some R&D resources into website service and stability!
T-Mobile Won't Credit Me Correctly for My Returned Phone. Help!
I moved two of my AT&T phones over to T-Mobile in March. One of the phones is an iPhone XR. The back of the phone was cracked but the front was flawless. The T-Mobile guy at Sam’s Club kiosk appraised the return value of the XR at $400. He took the IMEI on the phone and logged it on the system. After our new T-Mobile lines were activated, I sent out the XR using the pre-paid UPS package that they sent out. Today, I received an email saying that the IMEI of the quoted device is different from the IMEI of the returned device. The email said: Looks like there was a mix up—the make, model or memory of your quoted device doesn’t match what we received or it was damaged. We will adjust your trade-in value to $55 because of this difference. This is so unacceptable and so unfair, because (1) I did not plug in the IMEI in the T-Mobile system. I believe it was a typographical error on the rep’s part that he plugged in the wrong number. I remember that when he tried scanning the number with his company iPad, he couldn’t successfully scan so he typed in the number manually, and; (2) The T-Mobile representative ocularly the device, removed the case and made sure that the screen was not damaged (although the back was). And he found it acceptable with the return value of $400. Please note that the T-Mobile website says “The screen on my device is free of cracks (Scratches and scuffs are acceptable)”. Again, the screen was flawless. It was the back that was cracked. I am so upset with this that I want to switch back to AT&T. I hope the T-MO people in this chat can offer us some relief for this unfair issue. (And I haven’t yet even covered the dropped calls at my residence and place of work!)
Is the TMobile live chat bad for everyone?
Whats the point of having chat in the app if it does not work. In the last week, I’ve tried multiple times every day. I was able to talk to someone twice. The first time the said they would get back to me but never did. The second time they just disconected in the middle and I was never able to reconnect. Most of the times no one answers.
Why my account is not getting settled and Tmobile wants me to call the debt collector agency?
Hello, T-Mobile has the best customer service ONCE YOU ARE THE CUSTOMER, but if you leave them, you gets the worst customer service ever. I have decided to switch the carriers last year and gotten a shipment box to return the Signal booster device R3, which I did on Nov 7, I have called them few weeks after still getting the bill for $306 (Signal booster charges) they told me It has been received but the system is not updated yet so need to wait. Since then, I have called more than 15 times (on average 40 mins a call) in past 5+ months. But still getting bills and the worst part is every time I called, I m connected to overseas call center and their default answer is “Oh offline team needs to update the system” and they cant help further. Now it has went to collections, which I told the T-Mobile team several times in the past don't send to collection and they said since you call us T-Mobile is not going to send to collection. So called T-Mobile again today and was told we cant do anything since its already sent to collection just talk to the collection agency and tell them T-Mobile has received the device and please settled my account. when called collection agency they said they don't take customer’s words, T-Mobile needs to let them know. NOW I M STUCK IN INFINTE LOOP!!! Please assist.Anyone dissatisfied with T-mobile?
I have spent almost 5 hours trying to get help with my Samsung A32. The phone cuts people off. I got the phone in November 2021 and this is May 2022. Because I didn’t get the warranty they won’t help me. Very poor customer service. I’ve been a customer since 2002….yes….20 years with 6 lines. Wow! I even said I was going to switch carriers and the guy transferred me to customer service to do that. Very sad that they don’t care.