Forum Discussion
T-mobile home internet stuck at downloading firmware update fix?
The device had been on showing downloading firmware update since last night, stuck at 0%. Can I restart the device or should I just wait for it? My concern is that the screen is on all the time. Havi...
I was wondering the same thing and this is what I found:
- Firmware updates are pushed out automatically when available. They can't be manually requested.
- They're sent out in phases over a few weeks, so not all users get the update at the same time.
- Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update.
- Do not restart the gateway when it’s updating. The gateway will automatically restart once the update is complete.
