Forum Discussion

mobiling's avatar
mobiling
Network Novice
2 years ago

spam txt message

I received below txt message 6:44 PM Friday, August 25

Heads up:

Messages to

your T-Mobile

paperless billing

email address are

undeliverable.

Bill notices will

be sent by text

until resolved.

Update info at t-mo.co/account6

I clicked on above link and was taken to a page saying not a secure site.  I call 8 times to t-Mobile and on hold each time.  No reply. 

why is above .co and not .com?

Why is it so difficult or take so long to speak to T-Mobile?????????????????

  • copz1998's avatar
    copz1998
    Connection Curator

    @mobiling sorry for your frustration.

    The answer to your URL question .co vs .com is sorted out by DNS and address translation; it is not unfamiliar.

    T-Mobile has a ton of customers, so the customer service department will always be busy too. 

    If you have a local store you can drive to , that may be best. Otherwise, you can do like I do and dial the customer service number, put it on speaker, and read an article or do some online research, waiting for them to answer (time goes by quicker…).