Forum Discussion
Solved
Gateway Losing Signal and Restarting
3 of the 4 last weekends, my Gateway has been randomly loosing signal and restarting. On Fridays or Saturdays, it's minimal, once or twice a day, a few hours apart - if at all. But three of the last ...
Tech Support said there was a known issue with my specific model of gateway after a firmware update and I got it replaced at a local T-Mobile store. So that's it. No more need for this post that nobody read but me. Bye.
Glad I found this post. Similar rebooting or lost signal here as well. Average of 2x per day at different times. Seems like the reboot or refresh is taking longer as well. I'm a recent subscriber to home internet and was looking for a support chat function to check if it's my area or my modem. I have the G4AR w/o mesh or other extenders. Will try to update firmware before calling T-Mo.
Update - The replacement modem had the same issues. Per Support, the only difference on the 2 modem versions was what supplier made them and not that there was an updated model. Support sent a replacement power supply but I still had one drop since swapping that. FYI, the new power supply is a different style/shape. Support also noted that many stores now carry extra power supplies just in case of similar issues.
How long ago have you been using the new power supply?
