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RJ0590
Newbie Caller
Joined 6 months ago
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Re: new voice mail and it's asking me to setup voicemail
I received the voice mail reset prompt this evening while trying to access it by pressing 1 on the keypad. I too was leery and reached out to T-Mobile customer service chat. I did not get the help needed but fortunately found this thread. I could see that Visual Voicemail app was working fine. My saved voicemail messages were still there and when I selected the three bars in the left corner and then selected app settings, I was able to change my PIN # and verify that my Greeting message was unchanged. Ten minutes later, I called the Voicemail system by dialing 1 on my phone. The system asked me to set up the phone. I entered the PIN I entered in the Visual Voicemail app. After that I carefully followed the steps laid out by Christileilani. It worked! Thank you to BevyT for your reassurance; to Christileilani for the dial up voicemail instructions; and to Happyday for distinguishing the different actions needed to update both system voicemail and Visual Voicemail app!174Views0likes0Comments