How to return internet gateway

Yea with the joke or meme if you will of this internet service I might have to do the same. I gave it a month my home internet is faster and reliable Which means while the download of the gateway CAN be faster the upload isn’t and the speed is inconsistent with most the time me getting slower internet. Maybe in the future I might try again. To put it into perspective my home internet I can stream video to friends. This “5g beta” I might do it time to time and rarely disconnect till I’m done. The amount of people saying their cell phones getting better signal and consistent speed is embarrassing. I feel like this will be a thing in the future but please make sure home internet users can use the internet next time. 50/mo for god tier speeds to snail speeds is fine but make sure people at least have usable upload and download you should strive for 20 MBPS up and 30 down during busy congestive times of the day.

Even when Speed test claims 100 MBPS loading a webpage nothing else takes a long time for 100MBPS internet...

Im literally sitting in a T-Mobile store rn trying to return the equipment. The store rep has been on hold for over an hour just to get a MF label. This shit is CRAZY!!!! I’m so angry!

You can go to a store and have them call home internet tech support for you. They can cancel the service and email you a prepaid UPS label.

If you ordered your gateway online you have to return it the same way. If you ordered your gateway from a local brick & mortar store you can return it to the store. Sounds like you may have ordered it online so you will need to contact the T-mobile home internet help tech’s online. And they will send you a return label. At least that is what happened to me.