Forum Discussion

Fringeinternet's avatar
Fringeinternet
Newbie Caller
2 months ago

Home Internet slow same time of day, every day!

I have had Home Internet for over a year with fairly good result until 2 weeks ago. Internet signal power seems to drop to nothing from 3:00AM to 6:00AM daily. T-Mobile tech line has no clue how to even look at this issue. Tired of the same old line that they have no way of checking local tower at that time. Is there any real technical help out there that can talk to me and actually trouble shoot a real problem? If so, I haven't found that person. I'm paying for Internet but only getting it part time

  • T12064's avatar
    T12064
    Newbie Caller

    Force their hand.  Demand a fix or full refund for breach of contract

  • imei's avatar
    imei
    Newbie Caller

    Experiencing internet drops at the same time every day can be quite frustrating. Here's a breakdown of potential causes and what you can do and here's some causes I've came up with and did some research and listed it here 

     

     

     Your ISP could be doing Maintenance or Updates during this time? 

       * Internet service providers (ISPs) often perform maintenance or updates during off-peak hours, which could be in the early morning.

       * This could involve network optimizations, software updates, or hardware maintenance.

     * DHCP Lease Renewal:

       * Your router receives an IP address from your ISP through DHCP (Dynamic Host Configuration Protocol). This lease has an expiration time.

       * If the lease renewal occurs during those hours, it could cause a brief interruption.

     * Scheduled Router/Modem Actions:

       * Some routers or modems have scheduled tasks, such as firmware updates or diagnostic checks, that could be set to run during those hours.

     * Network Congestion:

       * Although less likely at those hours, there could be specific network congestion occurring on your ISP's network.

     * Equipment Issues:

       * Faulty modem, router, or cabling can cause intermittent connection problems.

     * External interference:

       * Although less common, some kinds of external electronic interference could be happening at that time.

    Troubleshooting Steps:

     * Check with Your ISP:

       * Contact your ISP to inquire about any scheduled maintenance or known outages in your area.

       * Ask them to check your line for any issues.

     * Restart Your Modem and Router:

       * A simple restart can often resolve temporary glitches. Power cycle your modem and router by unplugging them for about 30 seconds, then plugging them back in.

     * Check Router Settings:

       * Access your router's settings to check for any scheduled tasks or firmware updates.

       * Ensure your router's firmware is up to date.

     * Check Cabling:

       * Ensure all cables connecting your modem, router, and wall outlet are securely plugged in.

     * Monitor Modem Lights:

       * Pay attention to the lights on your modem during the dropouts. This can provide clues about the nature of the problem.

     * Direct Modem Connection:

       * If possible, connect a computer directly to the modem with an ethernet cable. If the drops stop, the problem is with your router. If the drops continue, the problem is with the modem or the ISP's lines

     

    Hope this helps somewhat ! 

    • T12064's avatar
      T12064
      Newbie Caller

      Bunch of excuses for the most part but need to eliminate possible issues.

    • Fringeinternet's avatar
      Fringeinternet
      Newbie Caller

      It could be true that T-Mobile is working on something however, they can't tell me if that is the case or not. Doesn't seem like anyone really cares to check with any technical troubleshooting. I guess I expect the Tech line to do more