Forum Discussion

allanl3561's avatar
allanl3561
Transmission Trainee
3 years ago

Has anyone gotten the " F451 Error - Unable to link T-Mobile home internet phone number" problem resolved?

I see this has been an issue. Has anyone ever gotten it resolved?

  • I had this problem when I first signed up for home internet.  It had to do with my having a very old (and long inactive) prepaid hotspot linked to my e-mail address.  I had to call Home Internet Customer Service, and they basically had to remove the e-mail address from my account.  The person on the phone couldn’t do this - they had to escalate it to someone else and call back the next day.  When they called me back, they had to manually add my e-mail (as though I had never given them an e-mail when I signed up).  After that, it worked fine.

    Just make sure you call Home Internet Customer Service at 1-844-275-9310  instead of the regular customer service number.