Forum Discussion
Gateway Screen Does Not Respond
I have set up my 5G gateway (the black box). Connection to internet is fine. However, the screen on the gateway does not respond to touch. It says I have 3 messages, plus the option to change languag...
You’re right, it doesn’t have a touch screen. It just gives the impression that it does if you don’t know better, which I did not. The Quick Start Guide gives no information aside from the steps to set up the gateway and the app. It should also include at a minimum the way to interact with the gateway screen. Showing choices that look like links made me think it was a touch screen. Pushing the various buttons instead is not at all intuitive.
I did eventually find the User Guide on the T-Mobile website, but you have to go through several pages to find it. The Quick Start Guide just refers you to the InternetGatewaySupport page. It would better to refer to the page for the specific gateway model.
