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foolscap's avatar
foolscap
Transmission Trainee
3 years ago
Solved

gateway-pc wireless connection

Hi.

A new user, and I was handed an ARC-KVD21. Have connected several devices easily, but the Windows 10 box won’t do it. The gateway gets a “good” signal.

Ethernet line works fine (on it now); wireless does not.

WLAN AutoConfig service is started and Windows power off is disabled.

Before attempting to make wireless connection I disable the Realtek local area connection. Unsure if this is actually necessary.

The odd thing is, starting WiFi in windows 10 does not work. It shuts itself off right after turning it on in Settings/WiFi.

I realize this is not strictly a T-Mobile issue (I believe) but I’m rooting around for fixes.

 

 

  • When you enable the wireless do you have the Ethernet cable disconnected or connected?

    Was the wireless working before with a prior wireless router?

    If you look in “System Information” and the hardware what is the adapter model?

    Check in Control Panel and make sure the hardware does not have any alert. Maybe the system logging will provide some clues. If you have a USB wireless adapter about you might try another wireless adapter. I guess the one you are working with came installed in the client/laptop/desktop unit?

     

  • foolscap's avatar
    foolscap
    Transmission Trainee

    Setup never asks for authentication. It is an old box but no budget for replacement. In working through this debug the hardware has crossed my mind. I’ll be sure to reply.

  • You are welcome. I hope you have a good USB adapter on order. An 802.11ac or 802.11ax either one would be best. The “ax” will be a little more but I would go for it.

  • That is probably the problem. The drivers are probably pretty old like 5-7 years and way out of date and I am sure there are NO updates for that dinosaur. 😎 

    Hardware Security AES, TKIP, WEP

    Authentication issue I would bet.

  • foolscap's avatar
    foolscap
    Transmission Trainee

    Have ordered a usb adapter, delivering Wednesday.

    Thank you sir for the interest!

     

  • Atheros AR9285 Solution Highlights (Not a rocket in the pocket) Amazon Time!

    • Supports up to 150 Mbps < wooohooo now we are thinking about it...

    • Highly integrated single chip PCI Express CMOS solution with

      MAC/baseband processor and 2.4 GHz radio

    • Backward-compatible to 802.11g; forward–compatible to

      multi-stream 802.11n

    • Supports all mandatory IEEE 802.11n features:

      – including several IEEE 802.11n optional features such as HT40, half-guard internal in HT40 and Rx Space Time Block Coding

    • Compliant with IEEE 802.11b, 802.11d, 802.11e, 802.11g standards and 802.11i specification

  • foolscap's avatar
    foolscap
    Transmission Trainee

    As for setting up wireless, I have tried both disabling the connection and pulling the cable - no difference.

    Have not attempted wireless previously.

    Adapter is original oem Atheros AR9285 ..

    Wireless USB adapter is a great suggestion, but I do not have one handy. Amazon time.

     

  • When you enable the wireless do you have the Ethernet cable disconnected or connected?

    Was the wireless working before with a prior wireless router?

    If you look in “System Information” and the hardware what is the adapter model?

    Check in Control Panel and make sure the hardware does not have any alert. Maybe the system logging will provide some clues. If you have a USB wireless adapter about you might try another wireless adapter. I guess the one you are working with came installed in the client/laptop/desktop unit?