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Gateway Losing Signal and Restarting
3 of the 4 last weekends, my Gateway has been randomly loosing signal and restarting. On Fridays or Saturdays, it's minimal, once or twice a day, a few hours apart - if at all. But three of the last ...
Tech Support said there was a known issue with my specific model of gateway after a firmware update and I got it replaced at a local T-Mobile store. So that's it. No more need for this post that nobody read but me. Bye.
Glad I found this post. Similar rebooting or lost signal here as well. Average of 2x per day at different times. Seems like the reboot or refresh is taking longer as well. I'm a recent subscriber to home internet and was looking for a support chat function to check if it's my area or my modem. I have the G4AR w/o mesh or other extenders. Will try to update firmware before calling T-Mo.
Tech Support told me that the G4AR model has known issues caused by the last firmware update. If you call support and tell them about the issue and that you have a G4AR model, they should note your account to replace the gateway. I went to the closest T-Mobile store for the exchange. The stores might have a similar white gateway, but the model my store had was a G4SE. That's how my issue was solved.
