Forum Discussion
Concern Regarding Customer Service and Plan Support
Dear T-Mobile Customer Relations, I am writing to formally express my dissatisfaction with the recent experience I had with your customer service team, as well as with the current handling of legacy...
Joseph, I agree fully. Several days ago I was promised upgraded phones and a new phone plan, only to be told days later that the plan no longer exists. Been a customer since Voice Stream, then Sprint now T-mobile. Making good on customer service isn't their strong-suit, that's very clear.
