Forum Discussion

ka79535's avatar
ka79535
Roaming Rookie
4 years ago

Cannot get a secondary signal

I have had home internet through T-mobile for a little over 3 weeks and I cannot get a secondary signal. I have tried changing the gateway location and tried using an external antenna. The t-mobile map shows my area as covered by 5g extended. No such luck. 

The signal I am getting is pretty weak. All T-mobile can tell me is they are constantly upgrading towers in order to provide the best customer experience…..

  • 007BondMI6's avatar
    007BondMI6
    Bandwidth Buddy

    I live in a Ultra 5G coverage area map clearly shows my house is covered. I can put the can in a few places where I get n41 or n71 it last for seconds or minutes and gone. When I have the n41 download is 500+ but again for short time and gone. 99% of the time I am on the B66 and no secondary at all with download 60-70 ish latey. I really don't get it as our phones can hold the higher speed bands even in the home.