Forum Discussion

ctp7951's avatar
ctp7951
Roaming Rookie
3 years ago

5G Home internet keeps dropping

My T Mobile Home 5G internet keeps dropping and I have to restart T Mobile Gateway .  If T Mobile won’t fix this issue I will switch back to Spectrum 400Mb/s internet with $29.99/ month.

  • HildaPoof's avatar
    HildaPoof
    Transmission Trainee
    Estrella wrote:

    Day 2 of T Mobile home internet in Phoenix. Everything is working great with the exception of one problem. My connection has dropped at precisely 729a two mornings in a row. I have to unplug the gateway and replug…and that brings back my connection. I created a ticket for the “engineers” and waiting to great back. I see that this has been happening for months with other customers with varying degrees of drop offs. I don’t see any posts lately and wonder if the problem is starting to go away on its own with most customers? Any suggestions on a fix recently? As stated…my service is 100pct the remainder of day

    It’s definitely not going away. I’m rebooting the router once a day at minimum now due to dropped internet.

  • johnbor's avatar
    johnbor
    Connection Cadet

    If you can get Spectrum 400Mb/s internet with $29.99

     

    I would jump on that deal...and forget this one

  • jmac32here's avatar
    jmac32here
    Roaming Rookie
    johnbor wrote:

    If you can get Spectrum 400Mb/s internet with $29.99

     

    I would jump on that deal...and forget this one

    Likewise.

    Sadly for me TMHI is the cheapest option and I have a similar issue where it drops the connection randomly at least once a day.

  • ctp7951's avatar
    ctp7951
    Roaming Rookie
    johnbor wrote:

    If you can get Spectrum 400Mb/s internet with $29.99

     

    I would jump on that deal...and forget this one

    Do you think I lied to T Mobile?.

  • Estrella's avatar
    Estrella
    Newbie Caller

    Day 2 of T Mobile home internet in Phoenix. Everything is working great with the exception of one problem. My connection has dropped at precisely 729a two mornings in a row. I have to unplug the gateway and replug…and that brings back my connection. I created a ticket for the “engineers” and waiting to great back. I see that this has been happening for months with other customers with varying degrees of drop offs. I don’t see any posts lately and wonder if the problem is starting to go away on its own with most customers? Any suggestions on a fix recently? As stated…my service is 100pct the remainder of day

  • andy123's avatar
    andy123
    Network Novice

    This disconnecting issue is killing me. It happens at any moment whenever it pleases.  It is very frustrating, and T-Mobile never has the answer.