Forum Discussion

magenta8540086's avatar
magenta8540086
Newbie Caller
6 years ago
Solved

Error "Uh-oh, it looks like we have our wires crossed. Please try again later."

Hi, I used prepaid account about 7 months and switched to postpaid one week ago. I spoke with 5-7 different t-mobile representative/technicians (spend about 3 hours total) and no one can't hel...
  • tmo_mike_c's avatar
    tmo_mike_c
    5 years ago

    Here’s what we have for a workaround on this issue:

    • Make sure you’re not going to a like you bookmarked or saved.
    • Clear your cache/cookies in the browser you’re using.
    • Use the respective links for Prepaid or Postpaid and click the MyT-Mobile on the top right hand corner to log into your account

     

magenta2229201's avatar
magenta2229201
Newbie Caller
5 years ago

try to open the email you received from T-mobile and click the link in the email. This will lead to T-mobile site where you should be able to log in.