Forum Discussion

sentaphil's avatar
sentaphil
Newbie Caller
2 years ago

How do I access my T-Mobile account without my phone number or password...

Currently overseas in NEPAL and will be here for a few months longer. I lost my phone a few hours ago and I’m worried it’s gone for good. I’ve already set the iphone to lost mode, contacted the poli...
  • syaoran's avatar
    2 years ago
    sentaphil wrote:

     

    syaoran wrote:

    How is T-Mobile supposed to look up an account if you don't even know your own phone number?

     

    I do know my number but I don’t have access to it to reset my tmobile account 

    No one here has access to your account.  You need to reach out to T-Mobile by calling Customer Care or by sending a DM to T-Mobile on Facebook or Twitter with some sort of information for them to find your account and verify it is you and that you are the account holder.