SyncUp Watch Showing Offline

I am having the same issue. We need to get this issue resolved and have only had this watch two months. 

Ugh same issue here. This watch has been an issue. Maybe time to search for a different product. 

It’s not in airplane mood and it does work again once I unpair, factory reset, and repair.  Then it goes back offline 24 hours later and I have to repeat.  I understand once in a while but not nearly every day!

This is happening to me as well.  There is no way to get it back online unless unless I unpaid the watch, factory reset and start over.  It’s driving me crazy.

So what I'm seeing is I'm not the only one and this issue has been going on for months now.. is there a solution yet? 

Duceduce wrote:

Same problem here. Checked all of the likely issues and still offline. Anyone find a solution besides buying another product 

Hey, could you please try rebooting the watch and see if that resolves the issue? If not, please open your SyncUP KIDS app and shake your phone to report a bug. We will get back to you on the next steps as soon as we get the information. Thanks!

Same problem here. Checked all of the likely issues and still offline. Anyone find a solution besides buying another product 

Same here.  Both of ours offline

I have the same issue.