Guardian can’t video video chat!

Got my son a SyncUp watch yesterday and set it up as the admin. At first, I couldn’t see the camera option, but it showed up after a few minutes.

Today, my husband (the guardian) set it up on his T-Life app. After some struggle, he finally got location tracking, texting, and calling to work… but no video chat. 

It’s so frustrating that there’s no way to manually update or troubleshoot this in the app. We updated our phones, restarted everything—still nothing! Has anyone dealt with this before? How did you fix it?