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Solved
4G LTE Cellspot Issues
I cannot find any information on the error lights that are currently present on my 4G LTE Cellspot. The troubleshoot guide has no option for the following error lights: POWER: solid green INT...
Hey, @joesong01​!
Thanks for posting the status lights - that makes it super easy to figure out what's going on. In your case, your Cellspot isn't connecting to the T-Mobile network. You'll want to follow these steps to get it connected:
- Wait at least 2 hours after the device was originally plugged in and set up.
- Make sure your Internet connection is working.
- Unplug your modem/router and CellSpot.
- Plug in your modem and wait for it to power up completely.
- If you have a separate router, plug that in and wait for it to power up completely.
- Plug in the CellSpot router and wait for it to power up completely.
- Contact your ISP to ensure ports UDP 500, UDP 4500 and UDP 123 are opened and place the device in a DMZ.
- If that does not work, contact us.
Hey, @joesong01​!
Thanks for posting the status lights - that makes it super easy to figure out what's going on. In your case, your Cellspot isn't connecting to the T-Mobile network. You'll want to follow these steps to get it connected:
- Wait at least 2 hours after the device was originally plugged in and set up.
- Make sure your Internet connection is working.
- Unplug your modem/router and CellSpot.
- Plug in your modem and wait for it to power up completely.
- If you have a separate router, plug that in and wait for it to power up completely.
- Plug in the CellSpot router and wait for it to power up completely.
- Contact your ISP to ensure ports UDP 500, UDP 4500 and UDP 123 are opened and place the device in a DMZ.
- If that does not work, contact us.
