Forum Discussion
Porting Number Nightmare
I’ve been trying to port in a number into my tmobile prepaid account for over a month. Apparently there there is a glitch in T-Mobile’s system where my current number is stuck so it never even tries...
Just an update: Number finally ported successfully.
Apparently my assigned T-Mobile number was somehow locked in their system. This the system to never even try to contact my old carrier to port in the number.
The lower tiers of support couldn’t do anything, as anytime they would try the computer system would give them an error. It got escalated up the chain to the engineering team.
Took a few weeks after I contacted support, but engineering finally fixed the issue so that the computer system could do a proper port, and it only took 1 day to port after that.
Thanks to all of you for the help and advice!
