Forum Discussion
No Refunds for Double Charged Pre-Paid Purchase
I purchased a pre-paid line. I filled ou the form on line at the store with the help of a T-Mobile team member, turns out the T-Mobile platform was having issues and took about an hour an a half to g...
I understand your situation but according to Tmobile's terms and conditions, prepaid service is non refundable.
You can try using messenger on one of tmobile's social media platforms to see if they can help you.
