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eSIM not installed when using T-Mobile eSim app
I have just enrolled for a prepaid account using T-Mobile eSim app. All the process seemed to work fine (I got a phone number and had my CC charged) but in the end there was some kind of problem ...
Everything is fine now. I needed a QR Code to install a new e-SIM which fortunately was sent to me yesterday. Thank you for the excellent customer service.
Hi - I had the exact same issue. I purchased a prepaid plan using the T-Mobile eSim app on my iPhone Xr.. The steps in the app went all the way through to charging my credit card, and assigning me a phone number. When I went to check "Settings -> Cellular", the prepaid plan did not appear. I have called the Activation help phone number 3 times. First, I was told to wait 4 hours, then switch off my phone, then restart it. I did that, but the plan wasn't activated. The second time, I was told to wait another 2 hours, switch off my phone, and restart it. I waited, switched off my phone, and restarted, but still no plan.
Finally, the third time (yesterday), I was told a QR code would be emailed to me "within 72 hours". While I am willing it wait a little, 72 hours seems like an unreasonable amount of time to wait especially because I will be 3 days into my prepaid plan with no service. Also, I don't want to be in the situation of having waited 72 hours, only to learn I still don't have a QR code!
How can you expedite the process of me getting my QR code?
Thank you in advance!
