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eSIM not installed when using T-Mobile eSim app
I have just enrolled for a prepaid account using T-Mobile eSim app. All the process seemed to work fine (I got a phone number and had my CC charged) but in the end there was some kind of problem ...
Everything is fine now. I needed a QR Code to install a new e-SIM which fortunately was sent to me yesterday. Thank you for the excellent customer service.
Hey there. When finishing the process in TMobile E-Sim App my iPhone displayed a message saying it was unable to change my Cellular Plan (I cannot remember the exact words). Then the app displayed my new phone number and receipt.
When I go to Settings and Cellular I cannot see the new line.
I contacted TMobile support via Twitter and apparently they will send me a QR code by email by Sunday, so that I can re-install the e-Sim. I will wait. Thank you for your help.
