Forum Discussion

magenta4417971's avatar
magenta4417971
Newbie Caller
6 years ago
Solved

Problems and Security of TM-AC1900 ROUTER (rebranded ASUS)

I have 2 concerns and maybe some other t-mbile user can help me. 1. This router seems to have compatibility issues with my samsung s9 using 2.4Ghz frequency... my phone drops the connection an...
asus
cellspott
routers
tm-ac1900
  • tmo_mike_c's avatar
    tmo_mike_c
    6 years ago

    Hey there!

    I did check with my internal folks and couldn't find any info about this device getting a security update in the future.

magenta4417971's avatar
magenta4417971
Newbie Caller
6 years ago

Thanks tmo_mike_c. I really appreciate all your follow up. You are exemplifying customer support.

I'm still really disappointed that good hardware requires user to trash it ... hurts environment and our pocketbooks. I hope if tmo decides to do this rebranding thing again with a company like asus that they arrange the support agreement to favor us lowly customers 😥

but thanks again for all your follow up.