Forum Discussion
Frustration with T-Mobile Reliability
Data speeds remain below 3 down and 2 up. Changed out Home Internet today and increased from 2 to 3 bars. Home internet indicates 4g connection, I’m sitting at home, next to the Home Internet, a...
@lehani91, don't worry about the external IP address. That has nothing to do with the tower you're logging on to. I live in S. Florida and my external IP with T-Mobile Home Internet is Bellingham, WA. If you need to have a different external IP, you'll need to use a VPN to create it geographically closer to you.
I agree with the advice @copz1998 gave you above. Placement is everything with Fixed Wireless Access (FWA) Internet, which is what T-Mobile, Verizon and AT&T are selling to customers. If you find that you can't improve those speeds, call Support and let them see if they can't solve your problem. If you can't get a good signal, then FWA isn't currently the solution for you for Internet. They might also be able to switch you over to the 5G section of the tower you're using. A few users in the Forum have said they've had success talking with Support over the issue of having a strong 5G signal but not being able to get their gateway to connect to it.
Good luck!
