Forum Discussion

Chett49's avatar
Chett49
Newbie Caller
2 years ago
Solved

2.4 ghz not showing

I've had Tmobile Internet for about 7 months now. I did not have this problem until yesterday. I moved my router to a new location to see if I could connect to devices in the basement - didn't work, ...
  • sss444's avatar
    sss444
    2 years ago
    1. Check router settings to ensure both 2.4 GHz and 5 GHz networks are active.
    2. Ensure the 2.4 GHz network SSID is visible (not hidden).
    3. Confirm your device supports the 2.4 GHz network.
    4. Try forgetting and reconnecting to the 2.4 GHz network on your devices.
    5. If all else fails, contact your internet service provider for assistance.
sss444's avatar
sss444
Newbie Caller
2 years ago
  1. Check router settings to ensure both 2.4 GHz and 5 GHz networks are active.
  2. Ensure the 2.4 GHz network SSID is visible (not hidden).
  3. Confirm your device supports the 2.4 GHz network.
  4. Try forgetting and reconnecting to the 2.4 GHz network on your devices.
  5. If all else fails, contact your internet service provider for assistance.