Recent Content
Customer service Lied
I'm extremely frustrated with the misinformation I received from T-Mobile's customer service, which cost me $1000.05. Before porting out, I called twice to inquire about potential fees. Each time, representatives gave me conflicting information about eligibility for reimbursement through their phone buyout program. Despite initial assurances, I was ultimately denied assistance and left with a hefty bill from my previous carrier for terminating a 12-month contract. T-Mobile needs to improve training for customer service representatives to ensure they fully understand and clearly explain program details, eligibility, and potential fees to customers before they port out. This would help prevent similar situations and provide better customer service.T-Mobile Cyber Security
I'm not seeing much posted here about it but this is very well the cause of problems with not being able to connect to certain known common web sites. It caused some similar problems for me. It's easy enough to disable it in the T-Life app to see if it solves your particular connection problem. You can easily turn it back on. In my case videos in a chat box on another forum didn't appear when connected to my T-Mobile Home internet. I switched off Cyber Security and they instantly appeared. I spent 3 hours the day before trying to solve it. I hope this helps someone.5G Gateway intermittent outage
Should any representative see this , this is a formal complaint about continual disruptions of service and continued rebooting and reconnecting of devices. I've already replaced one gateway and just months into service I am having the same issues. I'm wondering if you , any of you who represent T-Mobile , understand the frustration and annoyance with having not only continual interrupts of service , but having to go though the process of reconnection time after time after time minutes apart from each other. One selling point was being located within less than 50 yards of your cell tower. For a company that claims to be the world leader in cell communications , I expect better. Perhaps less dollars spent on advertising and more on technological advanced and upkeep is due? Signed - A becoming less enthusiastic consumer
T Mobile Scam Sales
On April 28th, I was scammed by a T-Mobile sales agent through the official T-Mobile messaging platform. The agent clearly stated that I would receive 4 lines for $100 with free iPhone 16s, and when I asked about taxes, he confirmed that the total would be $104 with taxes included. Later, when I asked about adding a fifth line, he assured me that the total would be $120 for 5 lines, which you can verify in the screenshots I’ve attached. Additionally, I informed him that two of my lines were with Mint Mobile, and he said I would receive $200 per line for switching those over to T-Mobile. However, once I completed the switch and was finally able to access my T-Mobile account, my bill showed $142. When I contacted T-Mobile support, I was first told that the discount would apply only if I used a debit card for autopay instead of a credit card. I updated my payment method accordingly, yet the bill still did not reflect the promised $104. The support representative acknowledged the issue and offered me a one-time adjustment to $104 for this month, but said they could not honor the originally promised deal that led me to switch in the first place. I then spoke with a supervisor, who told me he couldn’t find the chat and said the best he could do was a $70 credit — but he said current bill will stay $142 and $20 autopay discount won’t apply so actually he offered $50 only. Even worse, I was informed that I would not receive the $200 credit per transferred Mint Mobile line, despite that being part of the offer from the original sales agent. For all this fraud only beneficiary is T Mobile and I am still shocked that such a big name is using such a low scaming sales tactics. This experience has been extremely frustrating. It’s unacceptable for T-Mobile agents to make promises — especially via official messaging — that are not honored later. I feel deceived by the sales tactics used, and I request immediate resolution to: Adjust my monthly bill to $104 for 4 lines or $120 for 5 lines, as originally quoted. Apply the $200 credit per Mint Mobile line that I was promised for switching. Please escalate this matter and ensure that your sales commitments are upheld.
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