TMobile scam to give free device

I went to the T-Mobile on Roosevelt in Corona. I bought an iphone 13 and then they told me “hey you want a free apple watch” and i said “oh fr it’s free?” and they insisted it was. So i said sweet free apple watch I love t-mobile. They gave it to me and I sold it to my cousin for 50 bucks. Now im being charged 350 dollars for an apple watch i don’t even have. I tried to cancel it saying I was given it for free, I guess I just got scammed and can’t go back. Careful t-mobile some scammers

Had two older iphones paid off. Walked in to see about their iPhone 15 promotion last year. Was told if you upgrade your plan you get credit for your old phones, the iPhone 15’s would be free with the 5g plan upgrade, and my new monthly bill would go from $117 to $130 after the credits expired and would not go up after that. I’m now being charged over $1k for two phones, my monthly bill is almost $160. I pay almost $70 a month for the 2 phones they told me were free. Contacted t-mobile directly to see if they could help…they couldn’t. Looking at these past reviews I see I’m not the only one who got scammed.

Breebabi84 wrote:

JOIN MY 3RD LINE FALSE ADVERTISEMENT  CLASS ACTION BREESERIGNE@GMAIL.COM

ILL SEND YA THE ATTORNEY INFO 

 I NEED 40 MORE PPL ARE SICK OF TMOBKLE TAKING OUR MONEY LYING AND THEM KEEPING IT TO CREDIT A BILL THEY NEVSR CREDIT N INLY CHARGE MORE N MORE 

Also u can txt ya name n say about tje 3rd line 

205 643 4047.. I'll send u the information 

SENT

The same happened to me I paid over a whole year another line because when I first got a line they told me I would receive a tablet if I open a wifi line I never received the tablet and about 6 months later I asked to have that line removed was told they couldn't do it I asked about 3 times with same response then finally on the 4th try someone helped me with it but already over a year I to want my money back never used that line at all but paid an arm and a leg for it

Back in October '23 I signed up got that stupid Internet in my car. They told me there was a promo for the plug in equipment. If I signed up for a certain plan it would would free. Yet for some reason I still owe 72 dollars 

I went to get another phone because I dropped mine. That is when I learned I was under contract. I specifically told the rep that by no means did I want a contract. That was my very first statement, her response no problem. I told her my budget and I was also interest in home internet. long story short she gave me both at a affordable price. I was extremely happy. She told me the phone was free and when I get my bill in I will see a charge but to notice it will have a 0 balance, which it does. I learned a year later yes I am under a 2 year contract. I was pissed because this entire time I was under the impression that I purchased my phone out right. As long as you stay with tmobile the phone remains free to you but tmobile is paying for it. Whatever. I went into the store with the intention of purchasing another phone out right. The reps in the store kept telling me I had to pay the remaining balance on the other phone first. How stupid they thought I was. If I walk in the store to purchase a phone for the SRP and keep both phones not switching carriers, why would I have to pay the balance. Anyway when I contacted support all I got was an apology for the rep not explaining the policy. From reading the reviews it seems as all the reps fail to mention this policy. Coincidence? no not at all. They are told not to mention the policy. So therefore it is a scam. A scam to lock the customer in. Oh also the in store reps made a comment on how the phones they were selling had no promotions, insinuating  I could not afford them. So I feel like after their big loss here recently they cant afford another one but this needs to be brought to the BBB or someone's attention.

I was scammed the same way.  I was told I would get a $800 credit for new phone and I turned in old phone.  They lie to you straight out charge you extra.  They are thieves.

Just started 3 days ago was told will receive company discount before we started I said are you sure they said yes we signed up now they are denying my 15 percent discount already what’s next are they going to tell me they are not going to pay off our Verizon phones we just switched from Verizon to this company I hope it was not a bad move how long do I have to cancel ? Was on phone for over 2 hours just for them to tell me nope you don’t qualify that’s not what I was told in store John told me he couldn’t find my company and when I tried to sign up on email sent to me automatically denied do they do this to everyone and will they really pay off our Verizon phones I am very upset about this kind of situation all ready!

JOIN MY 3RD LINE FALSE ADVERTISEMENT  CLASS ACTION BREESERIGNE@GMAIL.COM

ILL SEND YA THE ATTORNEY INFO 

 I NEED 40 MORE PPL ARE SICK OF TMOBKLE TAKING OUR MONEY LYING AND THEM KEEPING IT TO CREDIT A BILL THEY NEVSR CREDIT N INLY CHARGE MORE N MORE 

Also u can txt ya name n say about tje 3rd line 

205 643 4047.. I'll send u the information 

I have contacted Tmobile several times. They adjust my bill and then the next bill comes and it is wrrong again!  They continue to charge me for the free phone. I can’t believe I have to call them again. Last month I was promised the monthly bill will be right.   TMOBILE IS UNREAL!! Never ever do business with them. They are thieves and dishonest!!