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Iphone_11_pro_m's avatar
Iphone_11_pro_m
Newbie Caller
2 years ago
Solved

iphone 11 pro max unlock issue

Trying to get one of my devices unlocked by Tmobile.  Iphone 11 Pro Max. This line was activated 4 years ago with an iPhone SE. Once that device was paid off we upgraded to an IPhone 11 Pro Max. IPh...
  • gramps28's avatar
    gramps28
    2 years ago

    Since it's a warranty exchange through Apple the imei number isn't in Tmobile’s system as a phone Tmobile sold. Best thing to do is contact Tmobile support using messenger on one of their social media accounts like Facebook or Twitter.

Iphone_11_pro_m's avatar
Iphone_11_pro_m
Newbie Caller
2 years ago

Hi Gramps28. 

 

Your recommendation worked! 

I chatted with a tmobile rep via messenger and they got it unlocked.  Why couldn't any tmobile service rep via tmobile chat rep fix it is beyond comprehension.  I appreciate your comment.