Forum Discussion

SivaRajagopal's avatar
SivaRajagopal
Network Novice
3 months ago

IPhone 7

Kindly help me unlock (SIM locked) the mobile phone. IMEI 355839088408697
SivaRajagopal's avatar
SivaRajagopal
Network Novice
3 months ago

Hi Syaoran

The device has met all of the SIM unlock policy. Since the SIM is used as E-SIM in NEW device the old (iphone) device bearing IMEI 355839088408697 can be unlocked for another SIM use.

  • syaoran's avatar
    syaoran
    Transmission Titan
    3 months ago

    Each device is independent and must meet all of the SIM Unlock Policy requirements for the device and your T-Mobile USA account.  A SIM refers to a pSIM and or an eSIM.  The requirements are the same regardless. 

    • SivaRajagopal's avatar
      SivaRajagopal
      Network Novice
      3 months ago

      Hi Syaoran

      I completely agree that each device must comply the requirements. Are you suggesting, to keep the old device just as a toy. The old device had the pSIM - T-Mobile number ending xxxxx0603.

      We are using the SIM in another device as eSIM. That's why we are requesting you to unlock the old device for another carrier usage.

      Please tell us clearly what's the problem from your end to unlock the device bearing IMEI 355839088408697 for a new carrier. 

      Let me know what we need to do from our end to use the device.

      • syaoran's avatar
        syaoran
        Transmission Titan
        3 months ago

        You need to reach out to Customer Care by dialing 611 from your T-Mobile line.  Customer Care will verify your account and eligibility for the device.  You should have requested the SIM unlock before transfering the pSIM from that device to the eSIM in your new device.  This might affect your SIM unlock eligibility. 

        Because you have an iPhone that you want SIM unlocked.  If the SIM unlock is approved, it will take about 3 weeks, sometimes longer, because that SIM unlock request is passed on to Apple to complete.