Forum Discussion

SivaRajagopal's avatar
SivaRajagopal
Network Novice
2 months ago

IPhone 7

Kindly help me unlock (SIM locked) the mobile phone. IMEI 355839088408697
  • SivaRajagopal's avatar
    SivaRajagopal
    Network Novice
    2 months ago

    Hi Syaoran

    The device has met all of the SIM unlock policy. Since the SIM is used as E-SIM in NEW device the old (iphone) device bearing IMEI 355839088408697 can be unlocked for another SIM use.

    • syaoran's avatar
      syaoran
      Transmission Titan
      2 months ago

      Each device is independent and must meet all of the SIM Unlock Policy requirements for the device and your T-Mobile USA account.  A SIM refers to a pSIM and or an eSIM.  The requirements are the same regardless. 

      • SivaRajagopal's avatar
        SivaRajagopal
        Network Novice
        2 months ago

        Hi Syaoran

        I completely agree that each device must comply the requirements. Are you suggesting, to keep the old device just as a toy. The old device had the pSIM - T-Mobile number ending xxxxx0603.

        We are using the SIM in another device as eSIM. That's why we are requesting you to unlock the old device for another carrier usage.

        Please tell us clearly what's the problem from your end to unlock the device bearing IMEI 355839088408697 for a new carrier. 

        Let me know what we need to do from our end to use the device.