Forum Discussion
Texting issues when connected to WiFi
I've been having an issue for about a week now where as soon as my phone connects to Wifi, I begin having issues sending and receiving text messages. I've been having the same issue as well as my...
If the messages are only failing when the phone is using the Wi-Fi calling, this is going to be something that we will need to open an engineering support ticket for. Please gather a few examples/date/time/numbers of the failures and contact us so our tech care folks can get a ticket opened up for you.
if this is happening on all phones on all Wi-Fi networks then it would have to be an account issue. I did not see where all phones were on the same account however T-Mobile we need to address of the line settings and make sure that everything is refreshed and that there is no specific block or other issue on the account level.
