Forum Discussion
Sprintcustomer
4 years agoNewbie Caller
T-Mobile/Sprint Technical Help
Basically, they are useless. Every time I called and asked for help, all they did was reading from the scripts which were given to them. When I gave them a ticket number, they always ask what is it a...
Sprintcustomer
4 years agoNewbie Caller
The problem is, they wonāt transfer me unless I tell them everything. They kept saying they canāt transfer to anyone unless they know what are the issues. And if I asked to speak to a supervisor after talking to them for a long time and knew that they couldnāt help me further, theyāll say āno supervisor is availableā and put me on hold for a long time.
I did have a number for the NETWORK HELP but they wonāt help you unless you have a ticket number.
Another problem is even though I chose the option for TECHNICAL HELP, it turned out just a customer service help came on. So I learned that I need to ask for technical help right away, still they want me to tell them everything before theyāll transfer.
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