Forum Discussion

Pengers's avatar
Pengers
Network Novice
2 months ago

Switched from KVD21 to G4SE and cannot VPN for Work via Paloalto

I recently switched from the KVD21 firmware 1.00.24 to G4SE firmware 1.03.20 and no longer can VPN into my work. I have network connectivity on my other devices and they work just fine.  I did see that there have been other customers having the same issue on the G4SE and I'm just wondering if there has been a workaround/fix to the VPN issue on the G4SE.

I saw things like changing the MTU on the computers, but that seems to not do anything for me. I called support and we changed the WPA settings but that did not work either. Anyone else encountering this trying to work from home?

 

  • Pengers's avatar
    Pengers
    Network Novice
    2 months ago

    Update: Found that when I switched my phone data from 5G to LTE, I can VPN through my hotspot. 

  • Pengers's avatar
    Pengers
    Network Novice
    2 months ago

    Also to note; when I hotspot to my phone, I cannot VPN into work as well.