Forum Discussion
Not Receiving calls and delayed text messages
I'm from San Diego and a customer of T-mobile since 2009. Seeing these issues of not receiving calls and texts for a while now even with signal showing 3-4 bars. Sometimes I'm able to make my dev...
Hey @magenta5861699​!
Sorry for hearing that you'll be considering changing carriers! Before you do so, have you had a chance to contact our customer care?
Have you had a chance to check your APN settings?
Since you have mentioned that your device is an unlocked Sony Xperia XZ. I checked your device specifications and saw that your Xperia device is able to support band 2, 4, 5 and 12. It could be possible (but highly unlikely) that the area that you are living in does not support these bands, and instead has much higher bands, like band 66 and 71.
I highly suggest that you contact the customer care team (611 from your T-Mobile device) to discuss your personal issues with your device. I wouldn't want to see you leave the T-Mobile family!
Thanks!
