Forum Discussion
No SMS/MMS texts being sent
- 6 years ago
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Hi everyone,
OP here. Managed to connect with Support via chat and they said a block was put on my line for spamming. Apparently if a URL link is sent out to multiple people (group chat), it gets flagged as potential spam. My line was blocked from sending any additional texts for 10 days. I only sent a link to 3 or 4 people so the implementation of this policy seems rather misguided, although I understand the intent. Can someone from T-Mobile Support confirm the actual policy here?
My block was lifted on day 8 so all back to normal - I am able to send texts again. Will stick to WhatsApp etc from now on.
Thanks and good luck to everyone else having this same problem!
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