Forum Discussion
Network has become unusable, and no one will help...
I used to have an amazing experience with 200MB or better download speeds over the last couple of years on T-Mobile in my NYC apartment. As an employee and ex-employee I have continued to promote T-M...
Field Ticket: 68843477.
I spoke to another representative in Technical support who wanted to go back through all the device troubleshooting. I again mentioned this is an issue on multiple devices, and therefore must be network related. Still, I let her do her thing. It didn’t help.
She said the towers in my area were all fixed now and my service is fine… But, on my end, nothing has changed. Service still stinks. 2 Blocks downtown there’s a tower and my signal is amazing in that location (I hit 400mbps) and 5 blocks north another tower which hit similar speeds. Here at home in the middle of these 2 towers my service is mostly unusable most of the time. It wasn’t always like this though.
