Forum Discussion
Keep losing internet connection
Regularly, we lose Internet connection. Is there some monthly upkeep i am not doing?
Try this fix. I was powering down the Nokia Gateway, and plugging it back in rather than using the reset port.
Please follow the step below to reset the gateway device.
Press-and-hold a paperclip in the Reset
port.
The LCD screen will display a counter. Before the counter reaches 4, withdraw the paperclip.
The T-Mobile Nokia 5G21 Gateway will automatically reboot.
Once it is rebooted, wait for 2-3 minutes and then pair the device and confirm if the issue is resolved, I am here with you to help you.
After I reset the Gateway, I didn’t have to re-pair any of my computers or TVs.
