Forum Discussion
OnePlus 8-5G Wifi Calling has no sound
My new OnePlus 8-5G phone (TMobile in US) cannot consistently send/receive wifi calls. Once answered, there is no sound on the OnePlus 8-5G phone while the other end can hear OK. I’ve tried updating the phone’s software (it is up to date) and I have updated the firmware on my router (which works with wifi calling with other phones: iPhone 11, iphone8, Droid Turbo 2, Motorlla Razr MAXX). I also tried disabling any battery saving features on the device and even did a factory rest of it (with no apps installed). I have also tried rebooting the phone once I have connected to the wifi router. Phone has same issues on any wifi router I have connected to. browsing is fine, only wifi calling is a problem.
- magenta7456940Network Novice
Same issue with One Plus 9. Is it the Android 11 update? All started with that 11/1/2021 update. Will try the work arounds suggested. very frustrating.
- formercanuckSpectrum Specialist
OnePlus sends out upgrades often, but I agree on the Android 11 update, I'd be happy with my OnePlus 8, but they broke my Bluetooth vehicle connectivity… back in January, and still have yet to fix it. I'm swapping this for a Samsung S21 while the $500 trade in exists.
- MG25Network Novice
Glad to hear it's not just me.
This problem is really frustrating. Hoping whoever is responsible will come out with a fix soon.
I have it especially bad, as I live in a basement with poor service so I rely on wifi calling…
I found that toggling wifi calling on and off sometimes helps but so far I don't see a pattern, it seems to be at random.
- lokiNewbie Caller
OnePlus 7 pro and 7T Pro user here, with the same problem since the Android 11 update. I sent OP with bug reports, nothing is happening.
- ameyabNetwork Novice
Same issue, OnePlus 8T+
I have been on support calls with T-Mobile who always give me responses as defined in their process manual - to update 911 address. Don’t care if its an Android 11 issue, or a OnePlus Issue or a T-Mobile issue, someone just needs to fix this damn thing, because its started to affect my business now.
On a separate note, I am quite unhappy with my OnePlus 8T+ phone. Felt really good at the beginning, but the build quality on this phone is really poor and the phone just breaks so damn easily.
- charlestomarasNewbie Caller
I’m having the same problem on my OnePlus Pro 9 5G. Just started about a week ago in mid-August 2021.
- mwolve87Network Novice
Same problem here with the OnePlus Nord N10 5G, purchased two weeks ago. With wi-fi calling on, I can not hear callers. With wi-fi calling off, calls are fine.
Very disappointing since I was hoping to use this device on an upcoming international trip. I would have preferred voice calls at $.00 a minute over wi-fi vs. having to pay $.20 a minute.
- fillossoferNetwork Novice
I have three OnePlus devices, an 8T, Nord and 6T. All three have the same problem, where callers cannot hear anything. In every case, turning off wifi calling fixes the issue. How is it possible this issue persists after being reported for months? If wifi calling doesn't work, or can't work, then just disable the feature! Problem is it seems to turn back on during some reboots or updates and you don't realize until you experience the problem again. It is the height of annoyance when your phone doesn't work as a phone.
- fillossoferNetwork Novice
Wifi calling hasn't worked on TMobile since before the latest update. I've had to turn off wifi calling on my last two devices. This is still an issue, but I don't think posting here makes a difference, because TMO isn't reading these posts.
- formercanuckSpectrum Specialist
While I haven't had this issue with my OP 8, I've filed tickets with OnePlus for others, and OP is not very helpful
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