Forum Discussion

spaninquis's avatar
spaninquis
Network Novice
3 years ago

No data in a 5G covered area. Anyone else have this issue?

My phone and my wife’s phone (both Galaxy S22+) don’t get data in an area with full 5G coverage. That includes downgraded LTE service. I have service bars, the coverage map shows 5G coverage in my entire area, and I live on a hill with nothing blocking my home. Are the phones junk? Is there something else going on? I have sat on many hours of service calls with no resolution. 

  • spaninquis's avatar
    spaninquis
    Network Novice
    gramps28 wrote:

    Are they Tmobile branded phones? You may need to check the APN settings.

    Yep, both were purchased through T-Mobile.

  • gramps28's avatar
    gramps28
    Router Royalty

    Are they Tmobile branded phones? You may need to check the APN settings.