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lowilli's avatar
lowilli
Roaming Rookie
9 months ago
Solved

HP printer not connecting to replacement 5G Internet Gateway

I just replaced my TMO Gateway with an updated 5G router. Now my printer and one of my Dell laptops won’t connect to the network. The printer provided a status sheet that indicated possible MAC addre...
  • lowilli's avatar
    lowilli
    9 months ago

    Thanks syaoran. I called TMO and a good agent suggsted setting the network to 2.4 ghz since this technology has a longer range than 5g. As of now it seems to have worked. fingers crossed and I hope my reply can help other users. Lo

lowilli's avatar
lowilli
Roaming Rookie
9 months ago

Thanks syaoran. I called TMO and a good agent suggsted setting the network to 2.4 ghz since this technology has a longer range than 5g. As of now it seems to have worked. fingers crossed and I hope my reply can help other users. Lo