Forum Discussion

paulsar1981's avatar
paulsar1981
Network Novice
2 years ago

Hospital Can't Call!!!

Is anyone else experiencing this!? We just switched to T mobile. I have been frantic waiting to hear back from my medical provider only find out today from their office that they have been calling… lots. She guessed that we are on T Mobile and said that T Mobile has been blocking their calls and not allowing them to get ahold of patients! This is for a life-threatening issue for us and we have been waiting for the busy scheduler to get us in! If we miss our window for surgery and suffer ill-effects I think I need to look into suing! I don’t want to even think about that, but we still have no way for them to get ahold of us. I opened up a new line with Verizon and gave them the number out of desperation!

An additional insult to injury is that we were expecting to hear from a potential employer for a highly sought-after, time-sensitive position. We need this job, and assured that we would be contacted regardless. You guessed it, this is at a healthcare facility. 

So, aside from missing critical health-care calls we have potentially lost out on employment! 

Does anyone know what I can do? We have been on hold with chat and call for over an hour!

lawsuit
medical
service outage
  • Frazzled's avatar
    Frazzled
    Newbie Caller
    4 months ago

    I've been having the same issue with a local library. I've been away from the forums for a while and it seems that everything is in a state of disrepair. I shudder to think what is to come.

  • Frazzled's avatar
    Frazzled
    Newbie Caller
    4 months ago

    I've been having the same issue with a local library. I've been away from the forums for a while and it seems that everything is in a state of disrepair. I shudder to think what is to come.

  • syaoran's avatar
    syaoran
    Transmission Titan
    5 months ago

    T-Mobile does not filter your incoming calls.  Do you have Spam Shield on? 

    • pirate_tat87's avatar
      pirate_tat87
      Network Novice
      5 months ago

      LMFAO so 2 years ago there was no response or help for this customer, now 2 years later and all of the sudden someone responds after there was a reply, some fantastic customer support, regardless if your a employee or not that's messed up. T-mobile in fact does filter calls, this is now the 2nd time with two different hospital/doctors offices that are unable to call when they do call its just a busy signal not even an option to leave a voice mail or anything, and don't have spam shield at all