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good service at times. bad service at times. no service at times. 5G gateway switches to a bad tower but shows good connection. Tech support is not very helpful. Tech support (east coast) before...
Syaoran, The problem is the tower I occasionally connect to. I understand all you mention, trees are not an issue, but heavier than normal network conjestion can be. Unlike a cell phone the gateway is stationary. I have 3 towers to connect to. I’ve been lucky to have a support guy tell me about the towers available and confirm which one I have problems with. My big issue besides having spotty service, is tech support and knowing where my problem is, and not being able to escalate as I think I should for a positive solution.
Every time I call and get a support group outside the US the troubleshooting always is the same. Power down, relocate (I love this one) and then do a hard reset…. It’s getting old. When I’m on the poor site, I get good signal strength, but when able to do a speed test, usual results are less than 5Mb. When I’m on a good tower, i can get up to 150Mb.
