Forum Discussion
email to sms blocked for library
Hello, Our library uses the email to sms to send texts to our patrons. Verizon and At&t go through without any issues, but T-mobile users do not get the messages. Who, specifically, do I talk to in...
As @fireguy_6364 state in his signature, “ the site here is primarily peer to peer with some TMO moderation to keep the site in order.”
You could try contacting via Facebook, Twitter or Instagram - while those are used for customer support, they may be able to direct you to appropriate venue. Alternatively you may want to send a message to one of the Community Managers who may be able to diret you to the appropriate venue:
https://community.t-mobile.com/how-tos-and-guides-21/meet-your-community-managers-15707
FWIW, that link provided by @fireguy_6364 does specifically state:
“The e-mail to text gateway is a legacy system that may eventually be decommissioned in the future. It is designed for low volume consumer traffic only and cannot handle a significant volume of messages. For that reason, all non-consumer messaging is prohibited on the e-mail to text gateway, and even high volume consumer messaging may be blocked as it can impact the system's ability to handle messages for all customers. If you need to send non-consumer or high volume consumer messaging, please seek out an aggregator as their connections can handle these message volumes.”
Unfortunately & for the most part, ain’t nobody here but us chickens (customers).
