Forum Discussion

VETCLL's avatar
VETCLL
Newbie Caller
2 months ago

Dishonor

After 7 years I will do everything I can to find a new provider. Veterans do not deserve that type of price hike. A contract is a contract. But apparently a big corporation can break it, mold it and do as they please and get their employees to smile about it. Dishonor at it's fullest. 

  • Bob007's avatar
    Bob007
    Roaming Rookie

    I spoke with customer support, no ability to help or even understanding of why I'm upset.  Only a small increase.  Trust broken.

    Messaged with X TMobile support, no difference.

    The only solution is to walk.  

    What's even more frustrating is Mint can provide a similar service, on their network for 15$ per line cheaper, no ad based Netflix, less hotspot, but a lot cheaper.  It just highlights that this is profit-based not cost-based.  The only way I stay is if my pricing doesn't change else I'm gone.  At this point, I'm walking due to commitment and trust being broken.😡

  • spyrok's avatar
    spyrok
    Roaming Rookie

    agreed.  i love how they can just change binding contracts then change rates for more dough.  rough time to be a tmobile CSR.

  • 11hhuttt's avatar
    11hhuttt
    Network Novice

    Do you have a copy of your original terms and conditions? See if they promised a price lock.

  • Bob007's avatar
    Bob007
    Roaming Rookie

    Disgusting especially for those of us on fixed income.