Forum Discussion

cgood416's avatar
cgood416
Network Novice
3 months ago

call stuck on 00:00 then the call ends/the call won’t connect and it goes straight to voicemail.

I have had this problem since November. Someone will call me and i will either swipe to answer or hit the green button and the call will get stuck on 00:00 then just hang up or I will try to call som...
syaoran's avatar
syaoran
Transmission Titan
3 months ago

The only time I have ever heard of an iasue like this, was with an old Samsung device that was beyond the support window.  The user upgraded to an s22 Ultra but used SmartSwitch, bringing the issue over to the new device.  Id this is similar to your situation, a factory reset without restoring any backuos will resolve the issue. 

  • cgood416's avatar
    cgood416
    Network Novice
    3 months ago

    if i restore my phone without any backups doesn’t that mean i lose everything stored in my phone?

    • syaoran's avatar
      syaoran
      Transmission Titan
      3 months ago

      I guess that depends on how you look at it.  You would still have the backup but it jist wouldn't be restored.  This way, you are eliminating the backup causing the issue.