Forum Discussion
20 years and leaving
Over 20 years of being with T-Mobile. I have left. See pictures below; my file complaints started around August 19th or the week after. I had no data and cell service the moment I left my house. When I called the auto said “problems in your billing area with no eta”. This went on for 2 plus weeks. I am an uber driver and could not make a living.
This upsets me to tears so I wish not to go into the details again but I am certain you can read it on my file. Also I have attached some of the folks in my area that have been complaining as well. Your folks treated me like I was crazy and like the problem was with me and when I asked for compensation – I was hung up on; I was promised then I was hit with a full payment on my bill or else. NOT COOL TO TREAT YOUR 20 YEAR LOYAL CUSTOMER
I know you are a giant company and don’t care about little me so it doesn’t matter to you my complaint and that you are losing little one customer me but I still wanted to send this in and say my bit.
Bye!
To TMobile – I am just a number!
I have been a Sprint customer since 1999.
My daughter has a similar problem. She’s trying break off 3 phones from MY account and NOBODY at T-Mobile can help her. Not online; not on the phone; not in person.
Wheres the customer service AND are they hiring idiots now???
I couldn't agree more. After over 50 phone calls since May 31st, I'm done. Calls going straight to voice mail, phone not ringing and nothing in voice mail even though I get a notification is ridiculous. It is screwing with my health. Lost my food stamps for 2 months because I didn't show up for an appointment I didn't know I had (they left message I never received), I lost my place in line for a stem cell treatment trial after waiting for 6 months. Like you, these are not small things. Last night after 2 hours and 10 minutes with 3 "specialists" they wanted my credit card number for a deposit on a device which would boost coverage. That should have been sent free of charge months ago. I really don't think Tmobile even reads these posts. At 67, I have had a cell phone all of my adult life and have never been treated with such disregard. I cringe every time one of their commercials comes on, all lies. Never had a problem with Sprint and the minute they put the sim card in my phone I have had trouble. The police have been to my home 3 times for "well checks" because my doctor and friends couldn't get a hold of me. Tomorrow will be my last day with them and I am leaving a $100 dollar credit behind, it means nothing. Good luck to you and shame on Tmobile.
