Forum Discussion
Who to contact for complaints or how to reach the Oregon customer service team?
I have been a customer for a long time, originally with sprint and then tmobile merged. I was so happy with the service provided and never had any issues. All my concerns were always handled when calling in and always received the Oregon team. I got tmobile internet and it has been amazing. Our entire family got new phones but now they are saying that two of them have not been returned. However I have the tracking number and it shows that I returned them. I have things that are not accurate on my bill. I only get a call center now. I am always told someone will review and call me back in 3 days to 1 week. I am patient to an extent but weeks have past now and my bill is coming up and I do not want excessive charges. I would also rather return the phones if they are gonna be this much of an issue and just change phone providers. Today I called the call center and was hung up on two times!!!! I never received this type of service with the Oregon team. I need help and I need it right away. There is only 1 number to call into and no online chat. How am I to get help?
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